On Friday (the Court of Appeal in Abuja) mandated that MTN Nigeria Communications Limited compensate N15 million in damages for unauthorized deductions from a subscriber's airtime. This situation arose because of unsolicited services.
In a unanimous decision, a three-judge panel of the appellate court condemned MTN's automatic deductions for unsubscribed services; they deemed the practice fraudulent. However, the ramifications of such actions reach beyond simple financial penalties. Although MTN might pursue an appeal regarding this ruling, the court has unequivocally stated its position: unauthorized deductions are intolerable and consumers deserve improved protections.
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